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Frequently Asked Questions

Frequently Asked Questions

General Admin

To tour our community, please bring a physical government-issued photo ID for check-in, as digital copies cannot be accepted. A phone or notebook is helpful for taking photos and notes, along with any questions you’d like to ask. If you’re moving with a roommate or partner, we recommend they also join the tour. We look forward to showing you around!

Yes. Our community offers a $250 one-time credit to the following employers:

  • Lockheed Martin
  • Terumo BCT
  • National Renewable Energy
  • Denver Federal Center
  • CoorsTek
  • Home Advisor
  • Saint Anthony Hospital
  • Lutheran Medical Center
  • Miller Coors

All Local Heroes, including Military, Firefighters, Police, Local Government, School/University Employees/Students, and Medical Professionals.

Rental Terms and Fees

To secure an apartment, complete our online application by clicking “Apply Now” on our website. Please have your social security number, driver’s license number, and payment method ready for the application fee and security deposit. If income verification is required, acceptable documents include recent pay stubs, tax returns, offer letters, or a linked bank account.

Our lease terms range from 12 to 15 month, depending on availability. Short-term fees apply. Please contact us for more details.

Yes, if your application is approved, a security deposit of $500 to equal to 1 months’ rent, depending on the screening of credit history and/or income verification, is required. If your application is initially declined, but later approved through our program, the deposit could be greater. The security deposit is refundable, but it may not be refunded due to damages to the apartment beyond normal wear and tear, unpaid rent, or other lease violations. More details can be found in the lease agreement.

If we can’t approve your application, third-party approval programs may still be able to, but you’ll need to provide an additional deposit directly to them.

The application fee is $26 per person, including guarantors, and is non-refundable, while a $200 administrative fee is refundable if the application is denied or applied toward the security deposit if approved; monthly fees include $75for internet, $16 for smart home technology, $4 for utility billing, $22 for valet waste and $26 for Fetch.

Residents are responsible for water/sewer, electricity, and renters’ insurance. Your electricity will be billed through your energy provider, and your water and sewer will be billed through the property management and added to your monthly rent statement.

Rent is due on the 1st of every month. Late fees are charged when rent is past due. We accept electronic payments through our Thompson Thrift resident portal app (Apple / Android) via checking account, debit card, credit card, or ACH payments.

Yes. We partner with Flex, which allows residents to split their rent into two monthly payments.

 

We will contact you about 3 months before your lease expires with renewal options. Rental rates may differ from your current rate based on the apartment’s fair market value at that time. Multiple lease term options may be available, though short-term fees can apply. Renewals can be completed electronically through the Thompson Thrift resident portal app (Apple / Android). If you do not plan to renew, your lease requires a written 60-day notice before your expiration date.

To protect our residents, communities, and applicants, we use identity and fraud prevention screening as part of the application process. This helps ensure all applications are legitimate, secure, and evaluated consistently.

You may be asked to verify identity and income. This may include secure bank linking, pay stubs, tax transcripts, or additional documentation depending on your employment or income type.

Documents must be submitted in their original format through our secure verification system. Altered, redacted, or falsified documentation may result in application denial. You may be asked to complete multiple verification steps so we can accurately confirm your information. We appreciate your help in completing the process. Providing required items promptly helps us process your application as quickly as possible.

Additional verification helps ensure applications are accurate, protects our communities from fraud, and supports consistent qualification standards for all applicants. Providing requested documentation promptly helps avoid delays.

Two Dots protects your data with encryption and strict security controls, using your information only for verification, fraud prevention, and required services - never for sale or commercial sharing. For secure bank linking, Two Dots partners with Stripe, and neither Two Dots nor your property manager can see or store your bank username or password.

Bank statements help verify that income shown on pay stubs is being deposited consistently. This ensures applications are evaluated accurately and securely. Bank statements must be downloaded directly from your financial institution or verified through secure bank linking.

Screenshots, scanned copies, edited PDFs, or “Print to PDF” files remove key verification data. For security and fraud prevention, documents must be submitted in their original, unaltered, and unredacted format.

Self-employed applicants may be asked to provide a recent IRS tax transcript and verify income through secure bank linking. Business accounts alone may not be sufficient to verify personal income.

If you recently started a new position, we may verify your employment and compensation through your employer. You may also be asked to provide an offer letter or additional documentation.

If previously submitted documents were edited, scanned, converted, or missing required metadata, they cannot be verified. We may request original versions to complete your application.

Policies and Rules

Yes, renters’ insurance is required for each household. You must carry at least $100,000 in personal liability coverage, protecting against potential property damages. While only liability coverage is required, we strongly recommend a policy covering your personal belongings. For convenience, we offer a cost-effective plan through ePremium starting at $12 per month.

Yes, pets are allowed. Dogs and cats are permitted, with a maximum of 2 pets per apartment. There are no breed or weight restrictions. There is a $300 pet deposit due at move in. Additionally, pet rent is $35/month.

Guests may stay for up to 14 consecutive days. Any guest staying longer must be added to the lease.

Your lease agreement requires a 60-day written notice.

If you end your lease early, any discounts or specials you received must be repaid in full. A lease termination fee equal to 1 months’ rent is also required and is due when you submit your notice to vacate.

Amenities and Services

Amenities included free of charge:

  • Resident Lounge & Social Hub

  • Resort Style Heated Pool & Lounge Deck

  • Grilling and Picnic area

  • Dog Park

  • Billiards and Shuffleboard

  • Coworking Lounge with Wifi & Focus Rooms

  • Pickle Ball Court

  • Golf Simulator

  • Sky Deck

  • Cold Plunge and more!

Yes, guests may park in any open parking space. There is no additional cost for guest parking.

Yes, our community offers EV charging stations at an additional cost of $175. We also offer Garage parking for $150 and Reserved parking options for $50.

Yes, we partner with Spruce Services, a concierge app that allows our residents to book chores and housekeeping services effortlessly.

Property Details

Our community offers studio, 1, 2, and 3-bedroom units. For a more detailed view, check out our floor plans.

We do not offer pre-furnished floor plans. However, we partner with Cort Furniture to provide flexible furnishing options. For more information, please ask a leasing team member for details or visit www.cort.com or call 888-360-CORT.

All our available apartments come fully equipped with state-of-the-art appliances.

An accessible apartment is an apartment that is easy for people with disabilities to enter and use. Accessible apartments are designed to meet the requirements of the Fair Housing Act and the Americans with Disabilities Act (ADA).

We will grant requests for accommodations or modifications that are reasonable and necessary due to a disability if they do not create an undue financial or administrative burden or fundamentally alter the services and resources provided in our housing program.

Service requests can be submitted through the Thompson Thrift resident portal app (Apple / Android) or by contacting the leasing office. Requests are prioritized based on the order received and the severity of the issue. Most requests are addressed within 24-48 hours, depending on urgency. During business hours, maintenance calls will go through the office. Maintenance calls will go directly to our on-call maintenance staff outside of business hours.

Neighborhood

Our community is located within Jefferson County, Wheat Ridge, CO.

Our community is located within Jefferson County Public School District. Some of the primary schools closest to our community include Stevens Elementary, Everitt Middle School, and Wheat Ridge High School.

View our neighborhood map for an interactive guide to nearby entertainment, dining, shopping, recreation, schools, and convenience stores.

Yes, we are approximately 30 miles from Denver International Airport.

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